Technical support for Agencies

Focus on acquiring new customers and ship more code.
We will help your customers with  questions and issues.

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Support requests

We’ll answer unlimited support tickets from your customers, may that be a small fix, implementing a plugin, editing a template, or answering a technical question.

24/7 on-call support

Make sure your customers have a way to quickly get help when they need it. Our team will cover for you during holiday, weekends and the night.

Issue coordination

We have a seasoned team of support engineers that can help coordinate issues with your customers and your product and engineering teams.

Service Level Agreements

We have supported Fortune 500 companies such as PayPal and Nike, and have efficient and seamless processes to provide extremely fast first response and resolution times.

CMSs and plugins

All of your plugin updates are taken care of as soon as they’re released. Your website will always be up-to-date to make sure everything works perfectly.

Unlimited changes

We will edit/add content from request of your customers, modify the styling and any CSS stylesheets of your website/theme, configuring forms,setting up plugins and tools.