Technical support as a service

Our support engineers help your customers with tickets, emergencies, phone calls and chats 24/7.

 On-demand, transparent, pricing.

Only pay for what you need.

High quality, fast responses.

40 interactions for free

NDA-compliant

Month-to-month, cancel at any time

No credit card needed

Try for free!

Delight technical customers

Helping technical customers is a hard job, and that’s what we’re here to do. From technical support to pre-sales calls, we have the knowledge and language to delight your customers.

A technical team

Our team is made of experienced former software engineers, operation engineers and solution architects. We have a deep understanding of programming languages, APIs, frameworks, networks and security.

Ready for emergencies

We have efficient and scalable procedures for escalating emergencies and unresolved issues to internal and external teams. If someone deployed untested code on a Friday night, we got your back.

Technical expertise

We research, diagnose, troubleshoot and identify solutions to resolve system issues. With a broad range of technical experience, we have the right engineers to support and evangelize your product.

Knowledge-base

Our team creates a knowledge base of your products and implementations, readibily available to train customers and incoming engineers.

Emergency Escalation

We set up agile procedures for efficient escalation of unresolved issues and emergencies to internal and external teams. If something goes wrong, we got your back.

Let’s talk about numbers…

and more solved issues

Average response time (minutes)

Responses per solved issue

%

Achieved SLAs

Explore our plans

Bootstrap

$800
  • Great for bootstrapping startups
  • 100 solved issues per month
  • 24/7 worldwide coverage
  • On-demand weekend coverage
  • Email, ticket and chat support
  • No initial setup fees
Start now

Grow

$1500
  • Great for growing companies
  • 200 solved issues per month
  • 24/7 worldwide coverage
  • On-demand holiday and weekend support
  • Email, ticket and chat support
  • No initial setup fees
Start now

Custom pricing

=)
    • Volume and prepayment discounts
    • Service Level Agreements
    • On-demand weekend and holiday coverage
    • US and EU-based team
    • Email, ticket, chat, phone, forum, Github support
Let's talk